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Customer Support Center

To meet the company aim of providing customers with consistent, high quality products with zero defects, SST operates a Quality Assurance system accredited to ISO 9001:2000.

For TEMPEST products, SST warrants the TEMPEST performance of a product for its lifetime provided any maintenance required is performed by an approved maintenance provider.

SST provides a comprehensive warranty with each product which can normally be upgraded to provide an extended warranty period.

SST is experienced in all aspects of customer logistic and programme support where obsolescence management and through-life programme support is an issue.

Where maintenance contracts have not been arranged, SST offers a maintenance and repair service where materials and repair engineer are charged out at the prevailing SST rates.

In some circumstances customers wish to perform their own maintenance of SST supplied products. In this instance SST offers maintenance training for customer technicians on specific products to augment the SST warranty provision. For more information, visit Training.

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